Terms and Conditions
Introduction Navigating the andreeapreda.com website and placing orders is equivalent to reading, understanding, and accepting the terms below by any Customer. Andreeapreda.com reserves the right to change and update at any time the content of this site, as well as the Terms and conditions of use, without any prior notification. Your order will be applied to the Terms specified on andreeapreda.com at the time of placing the order. Definitions In the present document, the following terms used in capital letters will have, unless the context otherwise results, the meanings specified below: COMPANY / SOCIETY: Preda A Individual Enterprise, represented by owner Andreea Preda, owner of the domain and online store www.andreeapreda.com. USER: represents the person who accesses the SITE, for private or professional purposes, and who has accepted the Terms of Use of this SITE, fulfilling in this respect all the requirements of the registration process. CUSTOMER: represents the person accessing the SITE, for private or professional purposes and who has accepted the Terms of Use of this SITE, fulfilling in this sense all the requirements of the registration process, which initiates and finalizes an order. ABUSE USE: represents the use of the SITE in a manner contrary to the practice in the field, of the regulations and the legislation in force or in any other way that may cause harm to andreeapreda.com ORDER: represents an electronic document, between the Company and the natural person who completes and completes the form for the purchase of a product on the ANDREEAPREDA.com website, which obliges the company to supply the specific products in the order, and the buyer to pay them. The document is generated as a result of accessing the SITE by a CUSTOMER, which intervenes as a form of communication between the COMPANY and the CUSTOMER. CONTRACT: represents an ORDER confirmed by the COMPANY, by which the COMPANY agrees to deliver to the CLIENT products and services, and the CLIENT agrees to make their payment. USERS / CLIENTS of this SITE are asked to read carefully the following terms and conditions of use. The following terms and conditions are considered to be minimum applicable provisions, the use of the SITE subject to the general provisions of the legislation in force. The terms and conditions of use can be modified at any time by updating this SITE, these changes becoming mandatory with immediate effect for all USERS / CLIENTS. By accessing the USER SITE I agree to comply with the terms and conditions set forth below and the applicable law. Intellectual property rights Content of Andreeapreda.com site: images, texts, web graphics, scripts, software, design rights, model rights, patents, trademarks, is wholly owned by the Company and its suppliers and is protected by the Law on the right to author and the related rights and the laws regarding the intellectual and industrial property. The unauthorized use of any of the elements listed above is punishable according to the legislation in force. The user has the obligation to respect all the intellectual property rights of our company, provided by the legislation in force. The user undertakes to access and use the site for purposes and by means that do not constitute abusive use. Our company does not assume responsibility for the descriptions of the products presented in the virtual store. However, great efforts have been made to minimize all errors that may arise from electronic or manual editing of the information presented. Our company reserves the right to complete and modify any information on the site. If the prices or other details regarding the products were displayed incorrectly, including due to the fact that they were entered incorrectly in the database, our company assigns the right to cancel the delivery of that product and to notify the customer as soon as possible time about the error, if the delivery has not been made yet. Access to the site www.andreeapreda.com guarantees the user limited access, in their personal interest, to this site and does not grant them the right to download or modify the site in whole or in part, to reproduce the site in whole or in part, to copy, to sell/resell or operate the site in any other manner, for commercial purposes or contrary to the interests of the company www.andreeapreda.com without its prior written consent. Registration on the site In order to place an order on the site andreeapreda.com, you must provide some necessary information that must be real and true. This information is Name and Surname, Address, County, and City of domicile, as well as the address for the delivery of the order, the correct telephone number and an email address for receiving the order data. If any of the information mentioned above changes, please let us know using the form on the Contact page. The additional data are required to comply with the contract involved in placing the order. In case the data entered are wrong, we cannot establish a connection with the customer, we reserve the right to cancel the order. User account Authorized access to the user account is possible only after the user has entered a username and password on the site andreeapreda.com. The buyer is obliged to keep the privacy and not to provide the user with the username and password and assumes the responsibility that the seller is not responsible for any unauthorized access to the account created by the buyer, nor for any other damages caused in connection with the unauthorized access to the account. of the user of the buyer. The buyer has no right to allow the use of the user account to third parties. Seller may terminate your user account if the buyer has not used this account for more than 1 year, or if the buyer breaches the terms of the contract (including failure to comply with the terms and conditions). Placing an Order The agreed placement method is by direct order on the site. After you have registered as a user, you must choose your favorite product or products and add them to your Shopping Cart. After you are sure that you have added the products you wanted (please check the sizes and colors you want) you must click on the Order button. After you press this button, a summary of your order will be loaded automatically. This summary will also be sent automatically to the e-mail address you left at registration and we communicate with you (if you change your e-mail address, it is very important to pass the new one to your account as well ). Before completing the order, fill in the billing data, select the transport method, the payment method, check that you agree with the data protection, and the terms and conditions on the site. Availability of products All the products displayed on the site presented on their page the status of their availability. Those that are mentioned with Out of stock means that they are not available at the moment on the site. Inventories are frequently restored until the discontinuation of the production of a model, at which time it will no longer be visible on the site. If you have ordered a product from the site and it is no longer available, you will be contacted by telephone to set the next steps. Description of services www.andreeapreda.com sells handmade clothing items, made in its own workshop. Price The prices presented on the site are expressed in EURO; The price presented on the invoice will be the same as the one presented on the site at the time of the operation, price plus the costs of delivery. For payments in lei by bank transfer the conversion is made at the BNR exchange rate on the day of order registration in the system.
Payment Policy
Payment of orders under these Terms and Conditions can be made as follows: Payment via PAYPAL. Payment through the PayPal payment processor can also be made in the absence of a PayPal account, through the direct use of the debit/credit card as for any other online payment. Payment by credit/debit card. Provider Stripe If the payment is made online, with the credit/debit card it is necessary to complete a form with the data about it. If the card transaction was successful, the following screen gives you the information relevant to the order. Manual payment by Wire transfer. www.andreeapreda.com accepts the following credit/debit cards: Visa, Visa Electron, Mastercard / Eurocard, Maestro, including Visa or MasterCard virtual cards. Using that method of payment your credit/debit card will be processed immediately. Online payment using the card via Stripe online payment operator. No additional transaction fees are charged. For the correct completion of the transaction, you must provide the card code (all digits in the four groups on the front of the card, no spaces), the expiration date and the last three digits on the back of the card inscribed on the tape with your signature (depending on the card, may be missing). Regardless of the currency, you have in the card attached to the account from which the payments are made, the transactions are made in euros, at the exchange rate of the card provider (VISA, MAESTRO, etc.). Card data processing is done exclusively through the Stripe platform. andreeapreda.com does not request and store any details regarding your card.
Delivery Policy
Shipping & Delivery
For questions about shipping, delivery options, or your order, please feel free to contact me at andreea@andreeapreda.com. I’ll be happy to help.
Shipping costs & estimated transit times
ROMANIA
• Express Courier — 4 EUR
• Free shipping for orders over 80 EUR
EUROPEAN UNION (EU)
• PACKETA — estimated transit time 4–8 days
• 15 EUR
• Free shipping for orders over 250 EUR
UNITED KINGDOM
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EMS - estimated transit time: 5 days
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30 EUR
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Free shipping for orders over 300 EUR
USA
• FEDEX PRIORITY — approximately 5 business days
• 30 EUR
• Free shipping for orders over 300 EUR
• FEDEX ECONOMY — approximately 8 business days
• 25 EUR
• Free shipping for orders over 280 EUR
Please note: The shipping times listed above refer to the transit time after your order has been shipped. They do not include the time needed to prepare your order.
Can't find your country at checkout? If your country is not available as a shipping destination, please don't hesitate to contact me at andreea@andreeapreda.com. I'll be happy to look into available shipping options and find the most suitable delivery method for you. Processing & delivery times Each piece is made to order, so please allow time for your order to be carefully prepared. The maximum processing time for all product categories is 15 days from order confirmation. Once your order is completed and shipped, the estimated transit time depends on the shipping method and destination selected above. For clarity, the estimated delivery time should be understood as: Order confirmation → Processing time (up to 15 days) → Shipment → Transit time → Delivery The estimated delivery date shown on each product page is based on the specific product and shipping method selected. During particularly busy periods, such as Christmas, Easter, or other periods of exceptionally high demand, processing or delivery may occasionally take longer. In the event of circumstances beyond our control (force majeure), delivery may also be postponed or, in exceptional cases, cancelled. If an additional delay occurs, we will contact you as soon as possible and work with you to agree on a new delivery date. Receiving your order Our courier may contact you by phone before delivery to confirm that you are available at the address and during the delivery time selected when placing your order. Please make sure that someone is available to receive the package during the agreed delivery time. If a new delivery attempt is required because the package could not be received, any additional delivery fee may be charged to the customer. If you choose to have your order delivered to your workplace and the courier cannot access the premises, please make sure that you are able to receive the package. For security purposes, the courier or seller may occasionally request your order number and, if necessary, an identification document issued by an official authority. If you are unable to receive the order personally, it may be handed over at the delivery address to another person over the age of 18, provided the courier's required verification conditions are met. International orders & customs Please note for orders shipped outside the European Union: your order may be subject to import duties, customs fees, or local taxes. These charges are determined by the customs and tax authorities in the destination country and are outside our control. As the customer and importer of the goods, you are responsible for any applicable duties, taxes, or customs charges. These costs may be invoiced directly to you by the courier or customs authorities. We recommend checking with your local customs authority before placing your order if you would like to know what additional costs may apply. Please also note that andreeapreda.com cannot be held responsible for delays caused by customs procedures or packages being held by local customs authorities. Delivery address Please double-check your delivery details before completing your order. If a package cannot be delivered because of an incorrect or incomplete address provided by the customer, we cannot be held responsible for any resulting delay. In such cases, we will always do our best to work with you and the courier to find the best possible solution. When is delivery considered completed? Delivery is considered completed once your order has been successfully delivered to the address provided when placing the order. If you have any questions or need help with your delivery, please don't hesitate to get in touch at andreea@andreeapreda.com. I’m always happy to help.
Privacy Policy
The purpose of data collection is: informing users/clients about the status of their account informing users/clients about the evolution and status of orders, evaluating the products and services offered, commercial activities, promoting products and services, marketing, advertising, media, administrative, development, tracking and monitoring of sales and consumer behavior. The legal basis for processing b. For the processing of personal data for the purpose of initiating or executing a contract with you, the legal basis is represented by art. 6 paragraph (1) lit. (b) of the GDPR. c. As long as the processing of your personal data is necessary for the fulfillment of our legal obligations (eg, for the storage of data), we are authorized to do so in accordance with art. 6 paragraph (1) lit. (c) of the GDPR. d. In addition, we process personal data in order to protect our legitimate interests and the legitimate interests of third parties according to Art. 6 paragraph (1) lit. (f) of the GDPR. Maintaining the functional capacity of our IT systems, but also the marketing of internal and external products and services and the legally provided documentation regarding commercial contacts represent such legitimate interests. According to the requirements of Law no. 677/2001 for the protection of the persons regarding the processing of personal data and the free movement of these data, modified and completed, the COMPANY has the obligation to administer in safe conditions and only for the specified purposes, the personal data you provide to us about you. Also, the COMPANY may provide your personal data to other companies with whom it is in partnership relations, but only on the basis of a confidentiality commitment from them, which guarantees that these data are kept safe and that the provision of this personal information is made according to the legislation in force, as follows: providers of marketing services, courier, payment/banking services, accounting services, telemarketing or other services, other companies with which we can develop common programs for offering products and services on the market our insurers. Your personal information can also be provided to the Prosecutor's Office, the Police, the Courts, and other authorized bodies of the state, based on and within the limits of the legal provisions and as a result of certain formulated requests. By reading the present, you have become aware that the rights provided by law, respectively the right to information, the right of access to data, the right of intervention, the right of opposition, the right not to be subject to an individual decision, the right to be guaranteed are guaranteed. the address of the justice in case of violation of his rights guaranteed by Law 677/2001 for the protection of the persons regarding the processing of personal data and the free movement of these data. At the same time, you have the right to object to the processing of your personal data and to request their complete or partial deletion. a. As long as you have expressed your agreement regarding the processing of your personal data, this constituted the legal basis for the processing (Art. 6 paragraph (1) letter (a) of the GDPR). Security of personal data Your personal data may be used by www.andreeapreda.com for order confirmation, email information, mail, or other means of communication about subsequent actions, statistical reports, etc. Your personal data may be transmitted to law enforcement authorities for the purpose of verifying commercial transactions or other law enforcement authorities to perform any justifiable verifications under the law. The data provided by the clients are strictly confidential. www.andreeapreda.com commits itself to its clients not to provide this data to third parties or companies and to use them strictly for the use of the business relationship between the client and www.andreeapreda.com. This site uses security measures against the loss, alteration, or misuse of the information that is under our control. www.andreeapreda.com undertakes to respect your rights conferred by Law 677/2001, and at your request sent to www.andreeapreda.com, it undertakes: to rectify, update, block, delete or transform into anonymous data, in a manner for free, the data whose processing is not in accordance with the provisions of Law no. 677/2001 regarding the protection of persons regarding the processing of personal data and the free movement of these data; to cease the processing of your personal data. www.andreeapreda.com certifies that it will respect the rights conferred by Law no. 677/2001 regarding the protection of the persons regarding the processing of personal data and the free movement of these data, of Law no. 365/2002 regarding electronic commerce, as of the Ordinance no. 130/2000 regarding consumer protection at the conclusion and execution of the distance contracts with the subsequent modifications. These rights include (enumeration not having a limiting character): a. the right to ask www.andreeapreda.com to confirm whether or not we process your personal data, free of charge for one request per year; b. the right to request www.andreeapreda.com to rectify, update, block or delete, for free, those data provided whose processing does not comply with the provisions of Law no. 677/2001; c. the right to request www.andreeapreda.com to cease, for free, the processing of his personal data; d.In the case of online payments, the payment of the services from this website is made through the online payment solutions offered by PayPal / Wirecard. In order to eliminate the risk of your data getting into possession and being misused by third parties: www.andreeapreda.com and Wirecard guarantee the security of information systems. The information regarding the bank card data (card number, expiration date, etc.) is not transferred or stored, at any time, on the www.andreeapreda.com servers or on the Wirecard servers. In the case of the 3D Secure system for payment with Visa or MasterCard cards, the data related to your card are entered directly into the Visa or MasterCard systems, and if your card has been issued by a bank certified in the 3D Secure system, the authorization of the transaction it is done only after your authentication in this system - entering a secret code/password known only by you, similar to the PIN code in ATM transactions. For any further questions regarding how the personal data is processed and to exercise your rights mentioned above, please contact us at the email address: andreea@andreeapreda.com. This website uses cookies. For more information on how to use these files, please access the following link: Cookies Policy
Return Policy
RETURN & CHOOSE AGAIN
MADE WITH INTENTION
Every Andreea Preda piece is made individually, after your order is placed, using carefully selected materials, hours of craftsmanship, and the measurements you provide.
Alongside your standard size, you are asked to provide an individual measurement relevant to your piece, which I use while making and adjusting your garment to create a more personalised fit.
When you place an order, I dedicate my time, materials, and craftsmanship specifically to creating your piece. Unlike a large fashion retailer with ready-made stock, every garment I make represents a personal investment of time and resources.
Return & Choose Again was created to offer you the freedom to choose again while respecting the work that has already gone into creating your original piece.
If a piece is not quite right for you, you may return an eligible item and receive a voucher for the full value of the returned product, allowing you to choose another piece from the collection.
I hope you can see this as more than a return policy — but as part of the way an independently made piece is created, valued, and cared for.
HOW IT WORKS
If you would like to return an eligible item, please complete the Return Form within 10 business days of receiving your order.
Please do not send anything back before your return request has been reviewed and approved. Once approved, you will receive the return instructions and the address to which the parcel should be sent.
Made-to-Measure Orders
Any piece made to the client's individual measurements that falls outside the size range available on the website is considered a final sale. Such items are not eligible for return or exchange.
The returned piece must be in the same condition in which it was received:
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unworn and unused
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free from perfume, makeup, stains, marks, or any other signs of wear
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with all original tags and packaging intact
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with any hygiene seal or protective covering intact, where applicable
Return shipping costs are the responsibility of the customer and are not reimbursed.
Please use a reliable, tracked delivery service when returning your order. The customer is responsible for the parcel until it is safely delivered to the studio. Andreea Preda cannot be held responsible for parcels that are lost, damaged, or misdirected during return transit.
Please keep your shipping receipt and tracking information until your return has been confirmed.
Packages sent with cash on delivery or payment upon receipt will not be accepted.
Once the parcel arrives at the studio, I will personally inspect the returned piece. If the return meets the conditions above, your voucher will be issued and sent to the email address associated with your order.
The original shipping fee is not included in the voucher, and return shipping costs are not reimbursed.
YOUR VOUCHER
Your voucher represents the full value paid for the returned product and gives you the opportunity to choose another piece from the Andreea Preda collection.
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The voucher equals the amount paid for the returned product(s), excluding the original shipping fee.
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It is valid for 6 months from the date of issue.
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It can be used towards a future purchase from the Andreea Preda collection.
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It must be used in a single purchase.
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If your new order is of greater value, you may simply pay the remaining balance at checkout.
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It cannot be exchanged for cash or used towards previous shipping or return costs.
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The voucher will be issued only after the returned piece has been received and approved following inspection.
I hope it gives you the freedom to find another piece that feels truly yours.
KNICKERS & HYGIENE
For hygiene reasons, knickers are not eligible for return or exchange once they have been tried on.
As intimate garments, they cannot be accepted back once worn or tried on. This helps me protect the hygiene, quality, and integrity of every piece I create.
ALTERATIONS
Because every piece is individually made and adjusted using your measurements, complimentary alterations may be available where reasonably possible.
If you feel that your piece requires an adjustment, please contact me within 10 business days of receiving your order. I will assess the garment and let you know what can be done.
Alterations depend on the construction of the particular piece and may not be possible in every case.
The cost of shipping the piece to the studio and back to you is the responsibility of the customer.
DEFECTIVE OR INCORRECT ITEMS
Return & Choose Again applies to eligible change-of-mind returns.
If your order arrives with a major manufacturing defect or you have received an incorrect product, please contact me within 10 business days of receiving your order.
In these circumstances, a monetary refund or another appropriate remedy will be provided where applicable.
Please provide your order details and photographs of the issue when submitting your request so that I can review it and assist you as quickly as possible.
Where a monetary refund is applicable, it will be processed after the returned item has been received and inspected, in accordance with the applicable terms and consumer rights.
SAMPLE SALE
Sample Sale pieces are final sale and are not eligible for return or exchange, except where the item arrives defective or incorrect.
IMPORTANT RETURN NOTES
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Please complete the Return Form before sending anything back.
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Do not send a parcel before receiving the return instructions and return address.
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Please make sure your parcel can be clearly identified with your order number and customer details.
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Packages sent with cash on delivery or payment upon receipt will not be accepted.
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Please use a tracked delivery service and retain your proof of postage until the return has been confirmed.
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You are responsible for the parcel until it reaches the studio. Andreea Preda is not responsible for parcels lost, damaged, or misdirected during return transit.
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Repeated return requests may be reviewed individually where there are reasonable grounds to believe that the return policy is being misused.
THE RETURN and CHOOSE AGAIN PROCESS
1. Submit your Return Form Below
Complete the form within 10 business days of receiving your order.
2. Receive your return instructions
Once your request has been reviewed and approved, you will receive the return address and shipping instructions by email.
3. Send your piece back
Choose a courier of your preference and send the parcel using a tracked service. Return shipping is your responsibility.
4. Your piece is inspected
Once the parcel arrives at the studio, I will carefully check the condition of the returned piece.
5. Your Return & Choose Again voucher is issued
If everything meets the return conditions, your voucher will be sent to you by email.
BEFORE YOU ORDER
Because every piece is made individually and adjusted using the measurements you provide, I encourage you to take a little extra time before ordering.
Please check the size guide carefully and make sure the requested measurement is taken accurately.
If you are unsure about your size or the measurement required for your piece, I am always happy to personally help you find the best fit.
Every order placed with an independent designer represents more than a transaction. It supports the time, hands, skills, materials, and dedication behind the piece.
Thank you for choosing something made slowly, thoughtfully, and personally for you.
This policy does not limit or exclude any mandatory consumer rights that may apply to you under the laws of your country.
